Frequently Asked Questions
This FAQ page collects the questions we hear most often from Mount Horeb families about our licensed home daycare, enrollment, policies, health and safety, programs, and practical logistics. If your question isn’t listed here, please call (608) 712-0488 and we’ll provide a thorough answer.
FAQ
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Everything you need to know.
Explore the questions below by topic. Open any question to read the full answer
Still wondering?
If your question isn’t listed here, please call (608) 712-0488 and we’ll provide a thorough answer.

General questions
Are you licensed?
Yes. Happy Family Daycare is a licensed home-based childcare provider operating in Mount Horeb, WI. Our license ensures compliance with Wisconsin Department of Health Services standards for health, safety, staff qualifications, and ratios.
What ages do you serve?
We serve infants through school-age children. Specific program options include infant care, toddler and preschool programming, full-day care, and before/after school support. Reach out to confirm current openings for your child’s age group.
What are your hours?
(608) 712-0488Typical operating hours reflect standard weekday business hours; please contact us at (608) 712-0488 to confirm the current weekly schedule and available drop-off/pick-up windows. We may offer extended or flexible schedules based on demand and licensing permissions.
Enrollment and admissions
How do I enroll my child?
(608) 712-0488Begin by calling (608) 712-0488 to schedule a tour and learn about current availability. The enrollment process includes an intake conversation, a family visit, and completion of health, emergency, and consent forms. Orientation visits for children help ease the transition.
Do you require immunization records?
Yes. As a licensed provider, we keep immunization records or a documented exemption on file for each child, in accordance with state requirements.
What documentation is required at enrollment?
Families complete enrollment forms that include emergency contacts, physician information, immunization records, allergy documentation, and consents for emergency care and medication, if applicable.
Fees, payments, and attendance
How much does care cost?
(608) 712-0488Fees vary by program type (infant, toddler, preschool, school-age) and by the hours required. Please call (608) 712-0488 for current rates and to discuss specific scheduling needs.
What is your payment policy?
We provide fee details during enrollment, including accepted payment methods, payment schedules, and policies for late payments or late pickups. These policies are outlined in the family handbook.
What if my child misses a day?
Absences should be reported in advance when possible. Our policy for missed days and refunds or credits is documented in enrollment agreements—call to review the specifics related to vacation, illness, and extended absences.
Health and safety
What are your illness policies?
We follow state and public health guidance for excluding children who are ill and have criteria for returning to care. Parents are required to pick up children who become ill during the day. Communicable disease protocols are followed per licensing guidance.
Are staff trained in CPR and first aid?
Yes. Our caregivers hold current CPR and First Aid certifications and receive regular emergency preparedness training.
How do you handle medications and allergies?
Medications are administered only with written parental consent and physician instructions. Allergy action plans are documented, and staff are trained to respond to allergic reactions. We maintain secure storage and labeled medication systems.
Infant-specific questions
How do you handle bottle feeding and breast milk?
e store expressed breast milk and formula per safety guidelines, label bottles clearly, and maintain feeding logs. We follow family preferences regarding feeding schedules and offer responsive bottle-feeding practices.
What are your nap and safe sleep practices?
Infants are placed on their backs for sleep on firm surfaces with no loose bedding or soft items, following safe sleep recommendations. Staff monitor and record sleep periods and maintain individualized sleep plans.
Behavior and discipline
How do you guide behavior?
We use positive guidance, redirection, and age-appropriate expectations. Clear routines and consistent responses help children learn rules and practice social skills. Families are involved in behavior planning for consistency.
What if my child has challenging behaviors?
We work collaboratively with families to create behavior strategies and, when needed, provide referrals to local specialists or resources. Our approach emphasizes teaching skills, consistent limits, and positive reinforcement.
Meals, nutrition, and allergies
Do you provide meals and snacks?
Yes. Meals and snacks are provided that meet nutritional guidelines appropriate for children’s ages. Families should provide special foods only when arranged for dietary needs or cultural preferences. All allergies are documented and accommodated.
Can you cater to dietary restrictions?
We develop written plans for children with dietary restrictions or allergies. Clear labeling and separate food preparation strategies are used to reduce the risk of cross-contact.
Transportation and logistics
Do you provide transportation to and from school?
Transportation depends on local school schedules and family permissions. We can discuss options for coordination; formal permissions and documentation are required. Please call to confirm possibilities for your child’s school.
What are your pickup and drop-off procedures?
Children are signed in and out each day, and only authorized adults may pick up a child. Identification checks may be requested for unfamiliar parties.
Communication and involvement
How will I know what my child did today?
We provide daily logs for infants and written or photo updates for older children. Periodic conferences and ongoing communication ensure parents are informed about progress and routines.
Can I visit while my child is in care?
Yes. We welcome family involvement and visits. Please coordinate with staff to respect routines and minimize disruptions.
Licensing and complaints
How can I verify your license?
Our license information is available upon request. Families may ask to view licensing documentation and inspection reports.
How are complaints handled?
We take family concerns seriously and encourage open dialogue. Please bring issues to our director’s attention so we can address them promptly and document resolutions. Licensing also provides a formal process for unresolved concerns.
Frequently asked policy questions
What holidays are you closed?
Our holiday schedule is outlined in the family handbook and enrollment agreement. Please consult with staff for specific dates and planned closures.
How long is the waiting list?
Wait times vary by age group and demand. Infant and toddler spaces tend to fill fastest; contact us to be placed on the waitlist and receive updates.
We're happy to help
Contact for questions not listed here
If you have questions beyond this FAQ or need specific information about availability, fees, or enrollment, call (608) 712-0488. We’ll provide personalized answers and guide you through the next steps.
